CAAND providing free confidential independent impartial advice for everyone
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Who We Are

Citizens Advice Ards and North Down helps people resolve many problems including debt, social security benefits, housing, legal, health, discrimination, employment, immigration, tax, relationship and consumer issues.

Citizens Advice Ards and North Down is a registered charity reliant on trained advisers (both paid and volunteer) and funded by money from Ards and North Down Borough Council, the Department for Communities, MacMillan Cancer Support, and Comic Relief. This helps us to provide and maintain a vital service to local communities.

Our Principles

The Citizens Advice service is independent and provides free, confidential and impartial advice to everybody regardless of race, gender, sexuality, age, nationality, disability or religion:

  • Independent - Citizens Advice is an independent charity working in partnership with others to improve access to advice;
  • Free - Citizens Advice services are free;
  • Confidential - the client's visit and the nature of their enquiry are not divulged to anyone outside Citizens Advice;
  • Impartial - Citizens Advice puts the client's interest first and provides information, advice and assistance to enable people to make informed decisions.

Our Aims

  • To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively;
  • To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Citizens Advice Ards and North Down - CAAND

We aim to provide the advice people need for the problems they face and improve the policies and practices  that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Citizens Advice Ards and North Down comprises the Ards, Bangor and Holywood offices and is part of the wider Citizens Advice family within Northern Ireland

Citizens Advice is the largest advice charity in Northern Ireland, working against poverty and meeting the information and advice needs of many clients per year in office and online via AdviserNet.

Citizens Advice deals with over 305,000 issues across a wide range of advice categories.

We also represent the public at almost 2700 social security appeal tribunals a year.

Digital access is growing with over one million Northern Ireland items viewed on AdviserNet in the past year - almost double the usage of the previous year.

Advice is available to all communities across Northern Ireland.

citizens advice logo ards and north down bourough council depeartment for communities macmillan investers in people
Company Limited by Guarantee. Registered in NI No. 33560
Registered Charity No. NIC101425
Authorised and regulated by the Financial Conduct Authority. FRN: 616962
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