Getting Advice Online

The NIdirect self-help website has practical , reliable information to help you solve your problems.

The information is continually reviewed by our team of advisers and covers the law in Northern Ireland.

Need Advice On A Consumer Issue?

Buying or repairing a car, something has went wrong with a purchase, you’ve changed your mind on a holiday, post , phone, internet or TV, home improvements , energy, scams, event tickets, buying abroad, parking, dring, transport, copyright and vets and pets etc.

Call Consumerline to make a complaint or ask advice – 0300 123 6262.

Advice by phone is available from the CAAND advice line. It is now fully opertational and is open MONDAY – FRIDAY 10 am to 4pm.

Call this number: 0300 123 9287.

What to expect from a visit to Community Advice Ards and North Down

Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.

When your arrive at the we will welcome you and let you know what services we have available. These may include fact sheets and leaflets for you to browse. Please tell us about any language or access requirements you have and we will do our best to accomadate them.

You may be offered a drop in session which runs..

Ards Drop-in: 10am – 12.30pm – Monday to Friday

Community Advice Ards and North Down – Ards Office
30 Frances Street
Newtonards
BT23 7DN

Bangor Drop-in: 10am – 12:30pm – Monday to Friday
Community Advice Ards and North Down – Bangor Office
39A Hamilton Road
Bangor
BT20 KLF

Holywood Drop-in: 10am – 12:30pm – Monday- Wednesday – Friday

Community Advice Ards and North Down – Holywood Office
Queen’s Leisure Complex
Sullivan Close
Holywood
BT18 9JF

An adviser will identify the most appropriate advice for us to give you the help that is needed. We’ll keep you informed about the length of time you may need to wait for this.

Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or via email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.