CAAND providing free confidential independent impartial advice for everyone
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advice line 03001239287


Getting advice Online

The nidirect self-help website has practical, reliable information to help you solve your problems.

The information is continually reviewed by our team of advisers and covers the law in Northern Ireland.

Need advice on a consumer issue?

Buying or repairing a car - Somethings gone wrong with a purchase - Holidays
You've changed your mind
- Post - Phone, internet or TV - Home improvements - Energy - Scams - Event tickets - Buying abroad - Parking, driving and transport - Copyright - Vets and pets...

Call Consumerline to make a complaint or ask for advice - 0300 123 6262

By phone

Advice by phone is available from the CAAND Advice Line

It is now fully operational and is open Monday - Friday from 10am - 4pm

  • call 0300 123 9287

Calls to this service cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider. Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.

Our Advice Line complies with the Data Protection Act.

From a Community Advice Office

Community Advice Ards and North Down offers free, confidential, impartial and independent advice from its offices in Ards, Bangor and Holywood.

Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.

What to expect from a visit to Community Advice Ards and North Down

When you arrive at the we will welcome you and let you know what services we have available. These may include fact sheets and leaflets for you to browse. Please tell us about any language or access requirements you have and we will do our best to accommodate them.

You may be offered a drop in session which runs...

Ards Drop-in: 10am - 12.30pm - Monday to Friday

Community Advice Ards and North Down - Ards Office
75 West Street
BT23 4EN

Bangor Drop-in: 10am - 12.30pm - Monday to Friday

Community Advice Ards and North Down - Bangor Office
39A Hamilton Road

Holywood Drop-in: 10am - 12.30pm - Monday - Wednesday - Friday

Community Advice Ards and North Down - Holywood Office
Queen's Leisure Complex
Sullivan Close
BT18 9JF

An adviser will identify the most appropriate way for us to give you the help that is needed. We’ll keep you informed about the length of time you may need to wait for this.

Depending on your particular needs, we may make an appointment to discuss your problem further – in person, by phone or via email. Alternatively, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you.

What to bring with you when you come to CAAND


Community Advice Ards and North Down ards and north down bourough council depeartment for communities macmillan
Company Limited by Guarantee. Registered in NI No. 33560
Registered Charity No. NIC101425
Authorised and regulated by the Financial Conduct Authority. FRN: 616962